Frequently Asked Questions
Do you have delivery or installation fees?
Yes, I do. For smaller budgets, I offer balloon decor for pick up in Irvine. For larger installations, prop rentals, & backdrops, while most of my clients are in Orange County & Los Angeles, I LOVE to travel & can discuss decor options in other destinations! Delivery & installation fees vary depending on location and size of installation.
Do you have a cancellation policy?
Yes. Your retainer payment holds the date of your event, and is non-refundable. If unforeseen circumstances arise, and your event is cancelled, a credit will be held on your account to be used for a future event based on availability. Final payments must be paid in full 1 week prior to your event. Non-payment will result in forfeiting your retainer, and cancellation of services.
How far in advance should I book?
Currently, I am accepting bookings 2-3 months in advance. Please keep in mind that holidays tend to book quickly, and should be booked several months in advance. Booking is based on availability, and changes daily. In order to secure your date, a retainer payment must be made.
If you are in need of any of my services in a shorter timeframe, feel free to reach out! Depending on availability, I may be able to accommodate inquiries up to 1 week prior to your event.
Do you come back and remove decor at the end of the event?
If you have rental items, I will remove them at the end of your event. Removal fees are dependent on whether your items are being retrieved same day, next day, or after hours. For balloon decor, all balloons are your responsibility to remove from your venue. If you would like to pay for balloon removal, those services are also available.
Do you have quality products available?
My clients deserve the best products I can find! I use the highest quality balloons available, which are biodegradable latex and mylar foil balloons. I source my panels and wooden decor from a local wood-shop, who produces custom backdrops to my client’s specifications. Any additional decor or services will always be thoroughly searched and sought out, so you can have the best event possible!
How long do balloons last?
Balloons are temporary items by nature. Although I only use the highest quality balloons available, some balloons may deflate sooner than expected and will also be adversely affected by the elements, rough handling, or other uncontrollable factors. While in the right environment, balloons have the potential to last months, however I cannot guarantee the lifespan of your balloons after they have been picked up or delivered.
How much is it to book?
To book any of our services, a 50% NON-REFUNDABLE retainer is required. For pick up orders, a 100% NON-REFUNDABLE retainer is required. In the event you need to cancel after your initial payment, your retainer may be transferred to a future service depending on availability.
When is final payment due?
Final payment is due 1 week before your event. Last minute events booked during the 1 week time frame must be paid in full upon receipt of invoice.
Do I need to sign a contract?
YES, a contract must be signed in order for your event to be added to my calendar. This protects both parties.
Will the weather affect my booking?
YES, weather is unpredictable so a PLAN B is required for all events. Extreme heat will cause balloons to pop, and direct sunlight is also strongly advised against. Any rental items must be placed indoors in the event of rain, whether under a tent, or inside a building.
Do you have any minimums?
YES, a minimum of $800 worth of decor is required for delivery & in-person installation. (Smaller orders are available for pickup.) All rental items are available for delivery only.